We stand behind our products 100%, and your complete satisfaction is our goal. If you experience any fulfillment, shipping, or quality issues with an order, such as an incomplete or incorrect order, or if any damage occurred during shipping, please contact us within five business days to begin the return process.
No other product returns are accepted. In order to receive a credit for a returned product, you must notify and get approval from one of our customer service representatives within five business days of receiving the order. Please contact us before shipping any product back for a return, as we will not accept any returns without prior authorization.
To receive credit for returned product(s), you must:
- Notify Customer Service within five business days of receiving the order to report the error or issue.
- Ensure that any products ordered in error remain un-opened, un-marked, and in a sellable condition unless damaged in shipment.
- We charge $9 shipping with free shipping on orders over $150.
- Orders are shipped Monday through Friday. We will not ship on Saturday, Sunday and all Federal Holidays.
- All orders will ship via UPS Ground/SurePost.
- Orders will ship the same or next business day.